Initial steps to troubleshoot A4L installation

Initial steps to troubleshoot A4L installation

After installation, you should be able to find the A4L templates in Word, under File > New > Custom... A4L SPL...



If you do not see this folder with the SPL templates, for troubleshooting kindly confirm the following:
  1. Installation prerequisites were checked from Installation Guide?

  2. Installer checks all passed during running of A4L installer?

  3. After installation the A4L Updater ran successfully?

  4. Please provide log files for application:
Installation Type
Location
Single userC:\Users\<Username>\AppData\Local\i4i\x4o\log
All users
C:\ProgramData\i4i\x4o\log


From here we can help determine next steps.